eg44's Privacy Policy
Your personal information is of the highest importance to us. This policy transparently describes how we collect, use, and protect your data.
eg44 ("we", "our", or "platform") provides a reliable online gaming and betting service for users in Bangladesh. This privacy policy ("policy") explains how we collect, use, disclose, and protect your personal information on our website eg44.cam.
By using our platform, you are giving your consent to the terms of this policy. Please read it carefully. If you do not agree with this policy, please refrain from using our services.
Summary: eg44 never sells your personal information to third parties. We keep your data secure using SSL encryption and modern security technology.
1What Information We Collect
When registering and using services on the eg44 platform, we may collect the following categories of information:
1.1 Personal Information You Provide Directly
When you register on our platform or use our services, you may provide the following information:
- Full name and username
- Email address
- Date of birth (for age verification — minimum 21 years)
- Mobile number
- Current address
- Payment-related information (such as: bKash number, Nagad number, Rocket number, Upay account details, or bank account information)
- Identity verification documents (such as: a copy of your national ID card or passport, if required)
1.2 Automatically Collected Information
When you visit our website, the following information may be collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system information
- Pages visited and time spent
- Referral URL (the source from which you arrived)
- Cookie and session data
- Login and logout times
1.3 Financial Transaction Information
Transaction records related to deposits, withdrawals, and betting activity are stored in our system. This includes:
- Deposit amount and method
- Withdrawal requests and processing records
- Betting history and game activity
- Records of bonuses and promotional offers received
2Purpose of Data Use
eg44 uses your information only for the following legitimate purposes:
Account Management
Creating, verifying, and managing your account. Ensuring login security and sending account-related notifications.
Financial Transaction Processing
Carrying out deposits and withdrawals smoothly via bKash, Nagad, Rocket, Upay, and bank transfer.
Security and Fraud Prevention
Protecting accounts, detecting fraudulent activity, and ensuring the overall security of our platform.
Customer Support
Providing support in Bengali via 24/7 live chat, resolving complaints, and answering questions.
Service Improvement
Continuously improving the platform's functionality and features by analyzing user experience.
Legal Compliance
Complying with applicable laws and regulations and responding to lawful requests from authorities.
3Cookies and Tracking Technologies
Cookies are small text files stored in your browser. eg44 uses the following types of cookies:
3.1 Essential Cookies
These cookies are essential for the basic functionality of the website. Without them, login sessions, security verification, and payment processes cannot work properly. There is no option to disable these cookies.
3.2 Functional Cookies
These cookies remember your preferences (such as: language selection, game settings) and provide an improved experience on subsequent visits.
3.3 Analytical Cookies
These cookies help us understand how users interact with the website. This information is aggregated and processed anonymously, and is used to improve the quality of the service.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
4Sharing Information with Third Parties
eg44 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and customer support. These partners are required to comply with our privacy standards and may only access your information to provide specific services.
4.2 Legal Requirements
We may be required to disclose information for legal reasons in the following circumstances:
- In response to a court order or valid legal process
- To assist with investigations by government authorities
- To protect the rights, property, or safety of ourselves or others
- To comply with anti-money laundering (AML) and anti-fraud regulations
4.3 Business Transfers
In the event of a company merger, acquisition, or asset sale, your information may be transferred. We will notify you before such an event and keep options available to you.
5Data Security Measures
eg44 adopts industry-standard technical and administrative measures to ensure the security of your information:
Important: Transmitting information over the internet is not completely secure. Even though we provide maximum protection, we cannot guarantee 100% security. It is your responsibility to keep your account password secure and not share it with anyone.
6Data Retention Period
eg44 retains your information only for as long as necessary. The following factors are considered when determining the retention period:
6.1 Active Account
All relevant information is retained while your account remains active. This is necessary for service delivery, transaction processing, and customer support.
6.2 After Account Closure
Even after an account is closed, information is retained for a specified period for legal and regulatory reasons. Records related to financial transactions are retained in compliance with anti-money laundering and tax regulations.
6.3 Anonymization
Once the designated retention period has ended, information that is no longer needed is either permanently deleted or anonymized so that your identity can no longer be identified.
7Your Data Rights
As a user of the eg44 platform, you have the following rights regarding your own information:
You have the right to know what personal information we hold about you and to receive a copy of it.
You may request that inaccurate or incomplete information about you be corrected.
In certain circumstances, you may request that your information be deleted, subject to legal obligations.
You may object to the processing of your information for marketing purposes or in certain circumstances.
You may request your information in a structured, machine-readable format.
In certain circumstances, you may request that the processing of your information be temporarily paused.
If you wish to exercise any of these rights, please contact our support team. We are committed to responding to valid requests in a timely manner. Please note that some rights may be limited for legal or regulatory reasons.
8Protection of Minors
eg44 is strictly an adults-only platform. Our services are intended only for those aged 21 or above. We do not knowingly collect any information from minors.
If we become aware that a minor has registered by providing false information about their age, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please contact us.
9Policy Changes and Updates
eg44 may update this privacy policy from time to time. For any significant changes:
- We will send a notice to your registered email address.
- A clear notification will be displayed at the top of the website.
- The "Last Updated" date at the top of this page will change.
- Continuing to use the platform after the effective date of any changes means you agree to the updated policy.
We recommend that you visit this page regularly to stay up to date with the latest information.
10Contact Us
If you have any questions or comments about this privacy policy, or wish to exercise your data rights, please contact us through the following:
Email Support:
[email protected]
Live Chat:
Support available in Bengali 24 hours a day, 7 days a week
Response Time:
Email queries are answered within a maximum of 48 hours; live chat support is instant.
Website:
eg44.cam
Data Protection Requests:
To request access to, correction of, or deletion of your data, send an email with the subject "Data Privacy Request". Identity verification may be required to process the request.
Related Policies:
For more details, please read our Terms & Conditions and Responsible Gaming pages.